Booking and Contact

If you would like further information, or to reserve or book a holiday at Wheal Call, please have a look at the availability calendar and contact us any time between 8am and 9pm daily, or leave us a message, and we will get back to you directly:

Mobile: tel:07713630217
E-mail: whealcall@gmail.com

Caleb and Caroline Streat

Changeover day is Friday.

Please arrive at 3pm. We like to meet and greet all our guests to show them around, explain how things work and have the fires lit if necessary. If you are delayed, please text or phone us well in advance so that we are not left waiting indefinitely but can make other arrangements.

Please be ready to depart by 10.00am to give us enough time to clean and prepare for the next guests.

The prices include the provision of all bedlinen, bath and kitchen towels, cottage cleaning and rubbish collection. Any rubbish, including all recycling, should be placed securely in a black bag provided and put in the wheelie bin outside for our commercial waste company to collect at 9am every Friday.

We also provide the cottage with 2 bags of kiln dried logs and kindling in the colder months. Please bring your own beach towels.

A deposit of 25% is required to secure a booking. This is fully refundable if you cancel more that 10 weeks before the start of your holiday. The balance is to be paid ten weeks prior to the start of your holiday via BACs. We do also have a Euro account for payment in Euros. All details are on your booking form.

A security deposit of £200.00 to cover your electricity usage costs and any damages above reasonable wear and tear is also required and to be paid along with your balance payment via BACS. The security deposit will be returned within one week of the end of your holiday, less the cost of your electricity usage, (as per a meter reading taking at 3pm each week) and any damage/breakages. We will ask you for your bank details for this refund payment.

Tariff 2025


Date From:	7th February	28th February	4th April	25th April	2nd May	30th May	27th June
Date To:	28th February	4th April	25th April	2nd May	30th May	27th June	25th July
Price:	735.00	770.00	970.00	930.00	1000.00	1350.00	1540.00
Date From:	25th Juy	5th September	10th October	31st October	19th December
Date To:	5th September	10th October	31st October	19th December	2nd January
Price:	1660.00	1260.00	1050.00	760.00	1340.00

Tariff 2026


Date From:	13th February	20th February	6th March	27th March	10th April	1st May	22nd May	29th May
Date To:	20th February	6th March	27th March	10th April	1st May	22nd May	29th May	26th June
Price:	800.00	770.00	800.00	1010.00	975.00	1050.00	1090.00	1415.00
Date From:	26th June	24th July	4th September	2ndOctober	23rd October	30th October	18th December
Date To:	24th July	4th September	2nd October	23rd October	30th October	18th December	3rd January 2027
Price:	1615.00	1730.00	1320.00	1100.00	1320.00	810.00	1410.00

Availability

2025 – 2026 – Click on year date at top left to view following year.

7F9CF0AF-DE03-4BA4-A005-F3F873512B26_4_5005_c

Wheal Call gets booked up very quickly.

We now offer Short Breaks during the months of February & March, November & December. These include Long Weekends of max. 3 nights (Friday 3:pm – Monday 10:am) and Mid Week Breaks of max. 4 nights (Monday 3:pm- Friday 10:am). Prices on request.

After consideration, we have removed the electricity cost element from the brochure price and have returned to weekly meter readings as per the amended tariff above.

The Security Deposit is set at £200.00 and due together with your balance payment. Your actual energy usage cost will be deducted following a weekly meter reading at 3pm.

2026 is open for bookings. Click on year date at top left to view.

Please let us know if you would like to go on our Advanced Booking or Late Availability mailing lists by emailing us at whealcall@gmail.com.

Guest book

We’ve looked longingly at Wheal Call for years, and are so glad we finally managed to book a holiday here. Such lovely views, such peace and quiet is a rare gift in these times.

T&J

What a stunning location – an amazing holiday with our young children watching seals every morning and beautiful sunsets, great walks and beaches. No wifi and no phone reception, no tv – perfect bliss from work and everyday stresses. A time to reconnect with family, they all read and played wonderful games – back to the simple life. Even no washing machine was heavenly. Thank you – we’d love to come back.

The Nates family

Having spent the last 20 years holidaying in Cornwall this is the most beautiful cottage and location. Peace is a wonderful thing! No wifi or TV meant as a family we played games, talked, laughed. Thank you so much for letting us stay here – we hope to return one day.

The Byrnes family

Simply the very place to be – and stay( if only one could do so!). Had a tremendous week – walks, meals outside, views, 15 seals to be watched on a single morning, weather – the only thing: one has to leave….

Terms and Conditions

Important Information: Updated Terms and Conditions

In 2020, following the outbreak of Covid-19, Caleb and I wrote to all our guests in person to send them our updated Terms & Conditions following advice and guidance from the CMA (Consumer Marketing Association) and PASC (Professional Association of Self-Caterers) and gave them the opportunity to cancel their booking and receive a full refund if they did not wish to proceed under the new T&C’s.

The changes reflect a more balanced cancellation policy that now gives the guest more protection. No one chose to cancel their booking because of the policy changes. There has always been an amendment clause in our policy. We hope not to have to change our T&C’s again, but we do reserve the right to do so should it become necessary. We will always inform our guests in writing of any changes.

Firstly, we would like to reassure all our guests that if HMG imposes another National Lockdown and Wheal Call is closed, that you will be refunded in full both your deposit and balance.

Outside lockdowns it’s not unreasonable to have fair clauses in our T&C’s that mean that a guest cannot have carte blanche to cancel at will, at any time, for any reason and receive all their money back.

The law has not changed because of COVID-19 and our ‘position in law’ remains the same. It is not the case that a contract is “frustrated” if a guest cannot make use of a holiday cottage because they are ill or have been told to isolate due to coronavirus. To clarify, in law a frustrated contract is one where an unforeseen event occurs after a contract is entered into which is outside the control of the parties, and makes the contract either physically or commercially impossible or illegal to perform. COVID-19 is no longer a “force majeure”, but is a known event, which can be insured against.

We have always strongly recommended in our T&C’s that guests take out travel insurance to cover all eventualities which include illness and accident etc.

Beyond this, if you become ill before you travel or are contacted by Track and Trace and have to isolate, you will not be eligible for a refund according to our T&C’s.

It has always been the case that users of holiday accommodation would take the risk (or take travel insurance) to cover the circumstances that arise preventing them from travelling or making use of accommodation that they have booked. Such risks include illness or accident; missed flights or trains or car breakdowns; the requirement to serve on a jury; work commitments etc. There is no reason why illness from COVID-19, the requirement to self-isolate, and the requirement that a particular set of people may not (or are recommended not to) stay together, should be treated differently.

Travel Insurance

We are not allowed to sell or recommend travel insurance companies, but there are a number of sites that help you choose insurance such as https://www.which.co.uk/money/insurance/travel-insurance. Likewise, we cannot make travel insurance mandatory, but assure you that it is possible to obtain travel insurance. Examples of travel insurance companies include Trailfinders and The Post Office.

If you fall ill with Covid-19 whilst staying at the cottage you must inform us and return home immediately. Wheal Call is a very isolated and unsuitable place to stay in these circumstances with no telephone, mobile or internet connection. If you are too ill to travel then you will be liable to pay for any extra time spent at the cottage and for any affected bookings as illness is covered by insurance.

Here are our updated Terms & Conditions 2022. We hope you appreciate our new policy regarding cancellations:

TERMS & CONDITIONS
Version 2025.1

With addendum following new Fire Safety guidelines (1st October 2023)

Bookings are subject to the following terms and conditions as agreed to at the time of booking. Please take the time to read our T&C’s to avoid any misunderstandings.

A contract will come into existence when we receive your deposit payment. You are required to return your completed, signed Booking Form with details of the person/s intending to stay at Wheal Call for the holiday dates shown on the booking form. The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.
A deposit of approximately 25% of the holiday price is payable at the time of booking. Bookings made less than ten weeks before your arrival date must be accompanied by the full amount of the holiday charge.
The balance must be paid so as to arrive no later than ten weeks before the commencement of your holiday. If the balance is not received by the due date, as specified on your booking form, then your holiday will be treated as a cancellation and you will remain liable to pay the balance of the rent.
All cancellations must be immediately notified by telephone and then in writing.
If you cancel your holiday more than 10 weeks before it is due to start then your deposit will be returned minus a £50.00 administration charge.
If you cancel less than 10 weeks prior to the holiday then the deposit of 25% will be kept. The full balance remains due and is not refundable unless we can re-let your week/weeks.
We strongly advise that you take out comprehensive travel insurance to cover all eventualities. If you choose not to then you accept responsibility for any loss that you may incur.
We are not liable for refunds or expenses you incur in the event that we are prevented from fulfilling your booking, as a result of circumstances beyond our control, if you are due to arrive in less than 10 weeks. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). This is the reason why we strongly recommend that you have adequate holiday insurance in place to cover this.
In the event of an emergency at the cottage such as a power failure, burst pipe, failure of the hot water supply or a leak in the roof etc, and we need to cancel your booking to carry out emergency repairs, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
The number of persons using the accommodation must not exceed 4 named guests and only those people listed on the booking form can occupy the cottage. It is not acceptable to turn up with extra guests. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
We do not accept children under 8 years of age. Wheal Call is not safe or suitable for young children. However, with prior agreement only, we may accept “immobile babies” ie: not yet crawling or toddling. In this case, cots must be provided by the guest as the baby must not sleep in the beds.
We do not allow dogs (or any other pets) at Wheal Call.
Bookings cannot be accepted from persons under eighteen years of age.
We reserve the right to refuse a booking without giving any reason.
We or our representative reserve the right to enter the cottage at any time to undertake essential maintenance or for inspection purposes. We will always endeavour to contact you first to arrange a mutually convenient time if work needs to be arried out.
Check-in: Tenancies commence at 3:00pm.
Please contact us in advance by email to request a later check-in. If you are delayed by traffic, please call our mobile on 0771 3630217 to re-arrange your check-in. We have other commitments and cannot wait at the cottage indefinitely to see you in and give you the keys.
Check-out: Guests are required to vacate the apartment by 10:00am on the day of departure.
This allows us to thoroughly cleaned and prepare the cottage for the incoming guests. If there has been an accidental breakage, please notify us as soon as possible so that we can replace the item before the next guests arrive.
Cleaning: Please ensure that all the kitchen utensils, crockery, cooking pans, oven trays, oven and microwave are left clean, as you found them. Please wipe the oven after each use and use the aluminium foil provided to line the oven trays. The oven takes a lot of cleaning time to make good if left dirty.
We reserve the right to make a charge to cover additional cleaning costs if guests leave the property in an unacceptable condition.
Rubbish: Please put all the rubbish, including all recyclable items, in the black bags provided and then into the green wheelie bin in the courtyard by 9:00am each Friday. Chenoweth Trading Ltd will collect the bags from the courtyard and sort all the rubbish. We are charged per bag, so please fill the bags as explained at check-in.
Wheal Call is not on main drains and relies on a sewage treatment plant. Guests must not put any fat, bleach or harsh cleaning products down the drains!
Please only put toilet paper in the toilets.
Linen: All the beds will be made up, unless you request that the linen is left in its commercial laundry plastic wrapping.
Smoking or the use of candles anywhere inside the premises will result in the immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking or using candles will be at your expense.

Addendum 28.09.2023

Following new Fire Safety Guidelines (1st October 2023), ‘Smoking’ to also include vapes and e-cigarettes.
E-bikes are not permitted on the premises (inside or outside) and, therefore, charging of E-bikes is not allowed.
Electric Vehicles – There is still poor provision of EV charging in West Penwith. It is forbidden to charge your electric car at Wheal Call as we have no outside charging point. In addition, as the track forms part of the SW Coastpath, it is deemed unsafe for members of the public using the track.
Charging of any personal electronic items such as mobile phones etc, must be done with OEM (original manufacturer’s equipment/batteries). Charging must not be carried out overnight or when the cottage is empty.
Security Deposit – In making a booking you accept responsibility for the cost of the electricity you use and any theft, breakage or damage caused by you or any member of your party. In making the booking you agree to indemnify us in full for any loss that we may incur as a result of such loss or damages.
Guests are liable to pay the actual cost of the electricity they use during their stay and including the changeover cleaning period. A meter reading will be taken at 3:00pm each changeover Friday. The resultant cost will be deducted from your Security Deposit before it is returned via BACS.
A security deposit of £200.00 will be requested and must be paid at least one week before your arrival via BACS. The security deposit will be returned within one week of the end of your holiday, less the cost of electricity used and less the cost of any damage/breakages. You will not be able to enter the cottage until the Security Deposit is paid.
Damage to the property and/or contents: Please treat the cottage and facilities with due care so that other guests may continue to enjoy them. In the event that you notice any damage, please let us know immediately so that we can take the appropriate action. We do not charge for minor breakages. If there have been any breakages during your stay, we would be grateful if you could advise us before you leave. The accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage found.
Security: Please lock both the doors and the security gate and make sure you close the windows whenever you leave the property unoccupied.
In the event that any keys issued are not returned at the end of your stay, the cost of replacement locks will be charged to you. Please note, the security gate lock is very expensive to replace.
You may in no circumstance re-let or sublet the property, even free of charge.
The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building. Please notify us immediately of any problems and we shall endeavour to fix them immediately. Please do not attempt to mend things yourselves.
Parents/guardians are responsible for the behaviour of all children under 18.
Charging of electric vehicles is not permitted at Wheal Call as their are no outside facilities for this and extension cables must not be used from the inside of the cottage on to the southwest cost path at any time.
We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. Please be considerate in using the track as it forms part of the south west coast path and when passing our neighbours.
Any problem or complaint which the guest/s may have concerning their holiday must be immediately reported directly to us and we will endeavour to put matters right. Any complaints not reported to us at the time and only reported after you have returned from holiday will not be considered by the owner.
We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

Booking and Contact

Facebook

Instagram

Tariff 2025

Tariff 2026

Availability

Guest book

Terms and Conditions

Important Information: Updated Terms and Conditions

Firstly, we would like to reassure all our guests that if HMG imposes another National Lockdown and Wheal Call is closed, that you will be refunded in full both your deposit and balance.

Travel Insurance

Wheal Call Social

Facebook

Instagram

Make enquiry

Guest book

Contact us